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Indoors, your phone may be using Wi-Fi geolocation instead of real GPS, which can be off by hundreds of meters. The app already credits the GPS uncertainty when checking the geofence — if it's still rejecting, step outside for a moment to let the phone get a real fix, then try again. If your team has registered the worksite Wi-Fi network you can also clock in on Wi-Fi without GPS.

Open the iOS Settings app → Cethos Time Clock → Notifications → make sure Allow Notifications is on. If you have Focus / Do Not Disturb enabled, allow Cethos Time Clock to bypass it. If still nothing arrives, sign out and sign back in to refresh your push token.

On the login screen, tap Forgot password. We'll email a reset link to your registered address. If you don't see it, check spam, then contact hr@cethos.com.

Tap the entry in the History tab and tap Request edit. Your manager will see the request and approve, deny, or reach out for clarification. The original entry stays untouched until the request is approved, so the audit trail is preserved.

Open the My info tab → Paystubs → tap the affected period → Question this paystub. Include what you think is wrong (hours, rate, deductions). Payroll will respond within one business day. CRA-required corrections are issued as adjustment paystubs that link back to the original.